I recently sent out a three question survey to approximately 40 clients who have used external facilitators. My purpose was to develop a better understanding of their reasons and rationale for using an external facilitator . . . rather than engaging an internal facilitator . . . or none at all. The majority of respondents […]
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Lately I’ve been trying to be more intentional about capturing the insights that enter my conscious mind when I wake up in the middle the night, walk the dog, or otherwise let my mind wander freely. Some of them are potentially brilliant in their application! Sometimes I capture them with a photo . . . […]
Read MoreI wonder how much consumer research was done prior to implementing this system for pay parking at Vancouver International Airport. Personally, I am not a fan for a number of reasons, although I’m sure there is an economic driver in there somewhere—perhaps rationalized with a touch of environmental sensitivity? Please excuse my mild dose of […]
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Best therapy on a damp fall day is a walk with Maggie! Love the black and red motif!
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Sad to admit . . . sometimes I feel like being one of these . . . although perhaps not so colourful . . . and potentially poisonous!
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I’m amazed at how one letter of the alphabet can cause such a profound shift in perception. I admit, this is a fairly ambiguous statement to begin an article with—and yet I’m totally convinced of the truth of it. Lately, I’ve been spending a lot of personal and professional time exploring the topics of teams, […]
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When I was asked to do a presentation for this meeting, I was uncertain as to what most people (including myself) would be interested in. So I suggested a number of topics to the program committee. They narrowed it down to two. “Striding Boldly Into The Darkness” was the one I was most unclear (and […]
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Deadline! The word strikes fear deep into the heart of anyone who has ever owned a watch or calendar. Think about the affect of the word. Say it over and over again: deadline, deadline, DEADLINE! How often have you engaged in a monumental physical, emotional and intellectual struggle to meet or beat a deadline? The stress, […]
Read MoreThe following observations were made in the forest outside a training facility in La Hulpe, Belgium. I believe that several days of thinking about quality have focused the senses through which I become aware of my surroundings. As a result, aspects of quality made themselves known through the touch of a beech tree, the sound […]
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